Smart Square HMH, an AI-powered workforce management platform, has been implemented across Hackensack Meridian Health’s network to optimize staff scheduling, reduce costs, and improve patient care.
United States, 20th May 2026 — Smart Square HMH, an AI-driven workforce management platform, has been deployed across Hackensack Meridian Health’s network of 17 hospitals and more than 500 patient care locations. The system uses predictive analytics to automate staff scheduling, aiming to reduce overtime costs by 20% and improve shift fill rates to over 95% within the first year.
Hackensack Meridian Health is one of New Jersey’s largest health networks, serving 11 million patient encounters annually. The platform integrates with existing electronic health record systems to forecast patient volume and acuity, then generates optimized schedules that match staff skill sets to anticipated demand. Early pilot data from three hospitals showed a 15% reduction in agency staff usage and a 12% decrease in overtime expenses.
Smart Square HMH is a cloud-based scheduling solution that uses machine learning to balance labor costs, employee preferences, and regulatory compliance. The system processes data from more than 36,000 employees, including nurses, technicians, and support staff. “This technology transforms how we allocate our most valuable resource—our people,” said Dr. Lisa Chen, Chief Nursing Officer at Hackensack Meridian Health. “It gives us real-time visibility into staffing gaps and enables us to proactively adjust before shortages impact patient care.”
How does the system improve staff satisfaction?
The platform includes a self-service portal where employees can swap shifts, request time off, and indicate availability. According to the company, early user surveys show an 85% satisfaction rate among nurses who use the mobile app. The system also ensures compliance with union contracts and state-mandated nurse-to-patient ratios, reducing administrative workload for managers by an estimated 10 hours per week per facility.
Implementation began in January 2024 and is expected to be fully operational across all Hackensack Meridian Health locations by June 2025. Smart Square HMH plans to expand its AI capabilities to include real-time adjustments based on emergency department surges and natural disaster responses. The company has invested $2.5 million in research and development over the past two years to refine its predictive models.
The platform is also being evaluated by two other health systems in the Northeast for potential deployment in 2025. Smart Square HMH CEO Mark Taylor stated, “Our goal is to eliminate the manual, error-prone process of schedule creation and replace it with a system that adapts to the dynamic nature of healthcare.” The company projects that full adoption could save Hackensack Meridian Health up to $15 million annually in staffing efficiencies.
About Smart Square HMH
Smart Square HMH is a healthcare workforce management company based in Birmingham, Alabama. It provides AI-powered scheduling and analytics solutions designed to optimize staff allocation, reduce costs, and improve patient outcomes. The platform serves health systems across the United States, with a focus on large hospital networks.
Media Contact
Organization: Smart Square
Contact Person: Mark Taylor
Website: https://smartsquarehmh.health
Email: Send Email
Contact Number: +158095142033
Country:United States
Release id:45265
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